Buku Penyelidikan

ahmad azmi mohd. ariffin, norzalita abd. aziz.  (2009).  services management and marketing: studies in malaysia.  - Bab 5 - mukasurat 87-98. 

aliah hanim m. salleh, ahmad azmi mohd.ariffin, norzalita abd. aziz & astuti agustina asbudin.  (2009).  services management and marketing: studies in malaysia.  - 121-140 (Bab 6).